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PLEASE NOTE: The Gundam Planet / Figurise customer service teams do not work on weekends. Any emails sent between 5PM Friday and 10AM Monday EST will not receive a reply until Monday. Please do not send multiple emails regarding the same issue.

Wondering why you received a SERVER ERROR at checkout?
Want to know if we charge for preorders now or upon arrival?
All these answers and more on our FAQs!

1. Please fill out the form below to contact us if you do not find the information you need from our FAQs.
We will get back to you shortly once we receive your request. Customer service hours are 10AM-6PM, Monday through Friday. We will not be able to reply outside those hours.

2. If you are seeking information about a delayed figure preorder, you can find our quarterly update with the most recent item information at this link. If your item is not listed, you can reach out to us for more information.

3. If you have any problems when you check out or add items on your cart, we would appreciate if you could try it again with Firefox, Chrome or latest Internet Explorer to make sure the issue is not browser-related. Thank you very much for your cooperation.

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  • If you are having trouble locating your package, please contact your local post office. If they are unable to assist you, please feel free to contact us and we will do what we can to assist you.
  • All cancellations must be fulfilled as orders are processing, any items requested post shipment are inelligible for cancellation.

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